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Being best-in-class is the promise Agile Group makes to all of our clients. Our ability to deliver on that promise requires that we attract and hire passionate, talented, motivated, team-focused, and leadership-oriented candidates across all of our business lines. As an employer, we strive to create a culture that is centered around employee growth and career development, mentorship, and sponsorship.
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Current Job Opportunities
Operations Analyst
About The Position
CLEARANCE REQUIREMENT: Only candidates with active CBP BI clearances need apply.
Summary:
Agile Group seeks a detail-oriented, well-organized, dependable Analyst with excellent interpersonal skills to join our team within the Federal Client. This is an on-site position requiring in-office presence 5 days per week during non-traditional hours:
- Evening Shift: 2PM-10PM
- Overnight Shift: 10PM-6AM
Your five working days may vary week to week, with days off scheduled on a rotating basis (which may include traditional weekend days). You’ll receive your schedule with at least two weeks advance notice. The role requires extraordinary organization, multi-project tasking, attention to detail, sound work ethic, collaborative teamwork, and exceptional service to a large federal agency operating worldwide.
Responsibilities and Duties:
- Monitor, analyze, and report on operational activities and incidents related to Federal Client
- Produce a visualizations of operations to support senior-level decision-making utilizing PowerBI and WebEOC
- Maintain and improve client SharePoint sites
- Support Federal Client’s operations with data-driven monitoring, analysis, and reporting aligned to operational priorities and emergency management objectives
- Conduct daily data validation, audit tracking, and trend analysis to identify anomalies, strengthen system security, and improve data integrity
- Coordinate with internal and external stakeholders to ensure smooth operations during assigned shifts
- Maintain situational awareness and provide timely updates and reports on ongoing incidents or issues
- Collaborate with law enforcement, intelligence agencies, DHS, and interagency partners to synchronize data updates and improve notification accuracy
- Respond to and resolveissues, providing analytical insight into recurring technical issues and recommending process improvements
- Develop performance dashboards and KPI reports in Power BI and Excel, enabling leadership to monitor operational efficiency and workforce status in near real-time
- Prepare daily, weekly, and monthly reports, including situation summaries on alert volume, user distribution, and regional response times
- Maintain a detailed log of all activities during assigned shift
- Ensure compliance with all federal regulations, policies, and procedures
- Facilitate operator training and onboarding, ensuring proper configuration, system compliance, and consistent user proficiency of government systems
Compensation:
- $60 – $75per hour, commensurate with experience and clearance level
Benefits:
- Competitive Salary
- Comprehensive Health Insurance (100% company-paid for employees and 75% for dependents)
- Vision, Dental, and Short-Term and Long-Term Disability Benefits (100% company-paid)
- Group Term Life Insurance
- 401K to include match and profit-sharing (after 1,000 service hours)
- Generous amount of Paid Time Off (PTO)
- Federal Paid Holidays
- Cake on your birthday
Requirements
Qualifications and Skills:
- Experience in law enforcement, military, or intelligence operations preferred
- Strong communication and analytical skills required
- Ability to work under pressure in a fast-paced environment
- Proficiency in Microsoft Office Suite, SharePoint, WebEOC, Power BI, and incident management software
- Ability to work independently and within a team
- Must be able to work onsite during overnight hours (2PM to 10PM or 10 PM to 6 AM), with schedule variations as needed
- Must be able to obtain and maintain a security clearance beyond Public Trust
CLEARANCE REQUIREMENT: Only candidates with active CBP BI clearances need apply.
Apply for this position
Join Us
Our People, Our Passion
Agile Group invests in every employee’s wellness and professional development, because we believe that a healthy, happy team is invaluable to our company and our clients. We care deeply about diversity and inclusion, and we have a strong commitment to charitable organizations and our communities.
Agile Skills
Exciting International Projects
We’re a proud team of overachievers for our clients around the world, and we need a top-notch pool of skilled humans with the drive to pull it off. Our employees drive our dedication to exceeding customer expectations and delivering exceptionally skilled resources whenever and wherever they’re needed — while maintaining a healthy work-life balance.
Agile Benefits
Extensive Growth and Development
We mean it when we say we invest in our employees. At Agile Group you can expect a fully paid benefit package, education and certification tuition reimbursement for skills development, ample paid time off with observance of federal holidays, and 401K matching and profit sharing.
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